FAQ

GENERAL INFORMATION

About the project

You can read all the details about our project in this article:

https://novaverso.online/the-nova-game-world/

Affiliate Program

Terms of participation in the Nova affiliate program for streamers and content makers, as well as awards:

https://novaverso.online/affiliate-program/

For your suggestions

All your ideas for improving our project are accepted and considered in Discord, in the channel “Suggestions”.You can read the details in this article:

https://discord.gg/novaverso

Bugs, errors and any issues

If you want to report a global error/bug/cheating/any other issue in the game, please, create a ticket with all details at support:

https://help.novaverso.online/

When reporting bug, describe the problem and how to identify it in as much detail as possible. It will also be a helpfull to have a screenshot or video as proof of the detection of this error.

Rules

personal account

How to start playing

Here you will find step-by-step instructions for registering on our project, as well as downloading and installing the game itself:https://novaverso.online/how-to-start-play/

Referral Program

A list of bonuses for inviting friends to play together:https://novaverso.online/referral-system/

Shop

Help

Common Player Problems

If you encounter any error, then before writing a support message, we recommend that you read these articles, because there may already be a solution to your problem in the knowledge base of our support: https://wiki.novaverso.online/

Contacting support

Here you can find a guide on how to contact our support: https://help.novaverso.online/

Antivirus blocks downloads and the game files themselves

This error is caused by the lack of a digital signature of the application, which raises suspicions among antiviruses about the possible presence of potential dangers.The game itself does NOT contain viruses.

More details: https://wiki.novaverso.online/